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End2End is a mobile data specialist committed to delivering proposition-optimising solutions that advance the mobile data market and provide tangible value to our customers and partners. We provide a complete offering for mobile data propositions including outsourced Mobile Applications and Connectivity & Messaging Solutions.
End2End is a trusted partner to companies across the value chain. Our customers include market leaders such as MSN, Motorola, Orange, O2, and Vodafone. Our expertise is demonstrated through our solid track record of delivering successful solutions and tangible results.
End2End's Connectivity business unit has subsidiaries in Würzburg, Germany and Aalborg, Denmark and is part of the MACH Group, the leading clearing and settlement partner for mobile based transactions.
For the End2End Connectivity department in Würzburg, Germany we are seeking:
Customer Support Manager (1st/2nd Level Support) (m/f)
Germany, Würzburg
Requirements:
- University degree (MBA, BA, BS, MS, PhD) or equivalent education with 5+ years work experience.
- Self-confident appearance and integrity also in difficult situations.
- The ability to get into a complex commercial or technical topic very quickly and communicate these to the client.
- Experience in working with a CRM-tool or ticketing system.
- Written and verbal fluency in English essential (+ German appreciated).
- Excellent organisational and communication skills.
- Strong customer orientation.
- Basic knowledge of mobile communication networks, services and protocols.
Your job:
- Leading and management of the customer support team (Germany and India).
- Optimising and further development of existing workflows, procedures and documentation.
- Coordination of team work and knowledge transfer between all corresponding departments (3rd Level Support).
- Dedicated and personal support of selected Key Customers.
Your personal profile:
- You are enthusiastic, persevering and work structured.
- You are proactive and take initiative in your area of responsibility.
- You are a team player.
We offer you:
- As End2End is an internationally-oriented company, we offer co-operation with customers abroad.
- Constantly advancing in an exciting business, End2End offers you variable challenges at all times.
- A young and informal environment where you will get many exciting professional challenges.
- Engaged and competent colleagues.
- A good working environment.
- An attractive salary combined with good opportunities to develop professionally as well as personally.
Send your application including salary and estimated start date to: jobs@end2endmobile.com
Or via post to:
End2End Connectivity GmbH
Friedrich-Bergius-Ring 15
97076 Würzburg
Germany
Att.: HR / Germany
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